![]() Your EVgo RFID program card is issued as soon as you create your EVgo account. The team is available 24/7, 365 days a year at 87. They will be able to determine the issue and help you start a charge that is tied to your EVgo account. If you use the credit card reader at the station, your charge will not be tied to your EVgo account and you will not utilize the full benefits of your EVgo account for that charging session. If your payment method is up-to-date in your account and you have any issues starting a charge, then please call the EVgo Charging Crew! After you've updated the payment method in your account, the EVgo app will automatically work to process the new payment method and initiate a charge. If you need to add or update a payment method, you'll need to do so within your payment settings (skip to our full instructions below for updating a payment method). You are required to have a valid payment method on file to start a charge through your EVgo account - whether using the EVgo app, your RFID program card, or calling the EVgo Charging Crew for a remote start. I'm getting a payment method error when I try to start charging - what can I do? We've provided detailed steps (with tips from the EVgo Charging Crew!) in our Charging session FAQs: Starting a charging session You'll need to confirm the charging location and the charger name to get started if you have location services enabled, then the EVgo app will recognize the station where you're located as soon as you open the app! If you have an active EVgo account and a valid payment method on file, then you can start a charge from the EVgo app!Īfter you park at the station, you can use the EVgo app to start your charge. How do I pay to charge using the EVgo app? I'm getting a payment method error when I try to start charging - what can I do?.How do I pay to charge using the EVgo app?.Start a charge with your EVgo app for the best charging experience! You can find some common tips and troubleshooting steps below: ![]() Please click here to review more information on credit card payments as there are important limitations when paying for a charge without using an EVgo account. We also allow credit card payments at most stations using a credit card reader. Whether they help you resolve the issue on your own or assist you with a remote start, the team will get you moving as soon as possible! You can always call the EVgo Charging Crew for further assistance - the crew is available 24/7, 365 days a year at 87. These payment methods will tie the transaction to your EVgo account, allowing you to experience the full benefits of being part of the EVgo network! The easiest and fastest ways to initiate a charge are: You can learn more about our plans from our Pricing and Plan FAQs, or you're always welcome to contact the EVgo Charging Crew with any questions! Our crew is available to support you 24/7, 365 days a year at 87 or you can Submit a request for support via email. ![]() Whether a subscription plan or our Pay As You Go option, creating an EVgo account and choosing a plan gives you the most options for charging and ensures you have access to all of your transactions and receipts.
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